Welcome to Flow Therapy - Policy

1. Reservations and Cancellations

• Appointments must be booked in advance based on availability.

• Any cancellation or change must be made at least 24 hours prior to the appointment. In case of late cancellation or no-show, booking fees will not be refunded.

 

2. Arrival

• Please arrive 10 minutes before the start of your session to allow for proper check-in and preparation.

• Any delay may result in a reduced session duration while maintaining the full price.

 

3. Hygiene and Safety

• The center ensures clean spaces and disinfected equipment after each client.

• Clients are requested to maintain proper personal hygiene before their appointment.

• Any inappropriate behavior will result in the immediate termination of the session without a refund.

 

4. Health and Well-Being

• Please inform us of any health issues, allergies, or specific conditions (pregnancy, injury, etc.) prior to your session.

• The center is not responsible for complications arising from a lack of information about your health condition.

 

5. Payment Policy

• All payments must be made before or immediately after the session.

• We accept payments in cash, by credit card, or through approved digital platforms.

 

6. Gift Cards and Packages

• Gift cards and packages are non-refundable but can be transferred to another person with prior notification.

 

7. Confidentiality

• All personal and medical information shared is strictly confidential and used only to personalize treatments.

 

8. Children and Guests

• Children under 16 must be accompanied by an adult.

• To maintain a calm environment, only clients with an appointment are allowed in the treatment areas.